Making your Payment
We can accept most Major forms of Credit and Debit cards and we also accept Paypal. Please contact us prior to making payment by any unusual method, such as the “cycle to work scheme” to avoid any problems. All transaction are in pounds sterling. Euro to pounds conversions will be carried out by your credit card company.
Bicycle and Accessories
Sales All bicycles and some accessories require a level of building and maintenance. These come mostly assembled but require a small amount of mechanical knowledge to be finished. Some Parts that we sell require a high level of skill and you should always follow the manufactures instructions. This keeps warranties intact should a problem arise. We will ask for photographic and address ID and can only send goods to the registered address.
Your Security and Credit Card Security
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: If you enter your payment details into our shopping system, you can be assured that those details are secure. Our site uses 128bit encryption and our secure shopping area is hosted by one of the country's leading secure server providers.
VAT
All prices quoted on this website include VAT at the UK rate of 20%
Missing or Damaged Items
Any item which is missing or damaged must be reported within 7 days of receiving the goods.
Back Orders
If the item(s) you select is unavailable, we will do our best to contact you to inform you of the delay and any likely length of that delay. At this point you will have the option to cancel your order.
If we fail to meet our estimated delivery date, you will be under no obligation to complete the transaction.
If you wish to complain
In the unlikely event that you need to make a complaint, please contact us by whatever means suits you best.
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found onhttps://www.financial-ombudsman.org.uk/.
Returns
No Problem but please email us first before returning goods.
Please fill out returns form before sending the goods back.
We will replace or refund goods which don't fit or are unsuitable if and only if the goods are unused and are in a saleable condition. In this instance you are solely responsible for the cost of return delivery to us AND the cost of delivery for the replacement item.
Under UK law, UK consumers have the right to return to us any goods for a full refund of the purchase price of the goods within a period of 7 (seven) working days from the point of delivery. If you wish to exercise this right, please inform us in advance. The costs of return shipping are at your expense and no refund will be issued for the cost of sending the goods to you in the first instance. Goods must be returned unused and in the same condition and when they left our premises. You are legally obliged to ensure adequate security of the goods until received by us, and it is therefore recommended that they be returned using a "signed for" and "insured" service.
McConvey Cycles does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product
General wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc are not covered under warranty.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty. All used items must be cleaned for hygiene purposes before returning to McConvey Cycles.
If your purchase is outside our 30-day returns period but within the manufacturer's warranty period we will repair or replace the item(s) as stated in the manufacturer's warranty guidelines if fault is due to manufacturing defect.
If near the end of a given warranty period and a repair/replacement is not possible McConvey Cycles reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Warranty is not transferable and cannot be sold, assigned or transferred in any other way by the purchase to any other person.
Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered. Postage and packaging costs incurred when applying for warranty items are not covered by warranty.
Errors and Omissions
Specification or price of any product is subject to change without prior notification.
Eamon Mc Convey, Maria Mc Convey, Connor Mc Convey, Eamon Mc Convey Jnr
T/A Mc Convey Cycles.
183 Ormeau Road
Belfast
BT7 1SQ
None of the contents of our Terms & Conditions supersede any statutory consumer rights you have under UK law.